QUESTIONS? CALL US: 1-888-243-6972

FREE and Easy Domestic Returns
  • If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund (see limitations below).
  • Return shipping is FREE for domestic orders (following the directions below).
  • You can return your jewelry purchase in its original condition for up to 30 days from the purchase date. (Note, the item must be returned to us within 30 days of purchase. Items which receive a return authorization, but which arrive after 30 days are subject to a 20% restocking fee.)
  • Purchases made during the holiday season (from one week prior to Thanksgiving through December 24), receive an extended window for returns. They may be returned for 30 days or until January 7, whichever is later.
  • Gifts for which the receiver does not have the credit card used to make the purchase can be returned for store credit only.
  • Phillip Gavriel jewelry, handmade, artisan jewelry and single items over $250 are subject to a 20% restocking fee.
  • Monogram, name necklaces and special orders are not returnable.
  • Claims for damaged merchandise must be made within two business days of receipt of the item.

How To Prepare a Return Please take the following steps to make a return to

  1. Send an e-mail to
  2. Write RETURN in the subject line.
  3. Provide us with your order number, name, address, and phone number in the body of the email. Please also indicate a
      reason for your return. Your feedback is very important to us! We will provide a Return Authorization Number (RA#).
  4. Pack It Up. Re-pack the item(s) in the original envelope (or similar size protective envelope) and packaging
      material. Include the shipping slip if possible, and the item(s) to be returned.
  5. Tape a new label to your protective package (covering any previous labels) and take it to a Post Office to send it standard
      first class mail. The RA# must be written on the shipping label.
   6. We will include the postage cost in your refund. But, please note that we will refund shipping only up to the cost of first class mail. Returns sent via any other postage class or delivery
      service will only be refunded up to the cost of first class mail.

After we receive your returned item, your refund will be processed within a few days.
  • Refunds are processed within a few days of our receipt of the item. It may then take up to five business days for the refund to appear on your credit card.
  • We do not refund upgraded shipping charges.
  • Our Quality Assurance department will review your return. If there are signs of wear, resizing, alteration, or damage, the return will not be accepted.
  • Returns that are improperly packaged or that do not have a Return Authorization Number will be refused and returned to the sender.